Terms

Terms of Service

Version of 11 October 2026

These terms are the agreement between your organisation (“you”) and Jivaseva OÜ (“we”, “us”) for BothSync, the app that keeps HubSpot and ClickUp in step. By installing BothSync, or by using it after these terms change, you accept them on behalf of your organisation and confirm you are allowed to do so.

1. Who we are

BothSync is made and run by Jivaseva OÜ, a private limited company registered in the Estonian Commercial Register under registry code 12142627, at Lootuse tn 1-6, Kiili alev, Kiili vald, 75401 Harju maakond, Estonia. Write to us at support@bothsync.com.

2. What BothSync does

BothSync connects one HubSpot account (portal) with one ClickUp workspace. Following the rules, task templates and field mappings you set up, it creates ClickUp tasks when HubSpot records reach a stage you choose, and keeps the fields you map in step in the directions you choose. It also writes a link to the task, its status and its latest comment onto the HubSpot record.

BothSync writes to both accounts exactly as you set it up. A mapping set to “newest wins” or “ClickUp wins” can overwrite values in HubSpot, and the reverse is true for ClickUp. Try a new rule on a few records first. The sync log in BothSync’s settings shows what was changed.

3. Who can use it

BothSync is for businesses and organisations, not for consumers. To install it you need the HubSpot permissions to install apps, and the right to connect your organisation’s ClickUp workspace. You are responsible for who in your organisation can change BothSync’s settings, and for keeping your HubSpot and ClickUp accounts secure.

We send the notices these terms promise by email to the HubSpot user who installed BothSync, or to another address you give us.

4. The beta

While BothSync is in beta it is free. Beta features may change or be removed, and the service may have more interruptions than later. Before we start charging, we tell you by email at least 30 days ahead; you then choose whether to subscribe, and nothing is charged unless you do.

5. Plans and payment

After the beta, BothSync costs USD 49 a month for each HubSpot portal it is installed in, with a free trial of 14 days. Payment is by card through Stripe, monthly in advance. Prices do not include taxes; where we must charge VAT or another tax, it is added to the invoice.

You can cancel at any time in the billing page or by writing to us. The subscription then ends at the close of the month already paid for, and we do not refund part months. If a payment fails and is still unpaid 14 days after we tell you, we may pause the sync until it is paid.

We may change the price with at least 30 days’ notice by email. The new price applies from your first payment after that date; if you do not accept it, cancel before then.

6. Your data

What is in your HubSpot and ClickUp accounts stays yours. You give us the right to read, store and write it only as far as BothSync needs to do what you set it up to do, and to provide support when you ask for it. We never sell your data, use it for advertising, or use it to train AI models.

When BothSync processes personal data in your accounts, we do it as your processor, under the data processing terms in section 13. Our privacy policy at https://bothsync.com/privacy describes what BothSync stores, for how long, and which providers help us run it.

7. AI suggestions

Some settings screens offer AI help: suggested field mappings, and a task template drafted from a description you type. It runs only when you ask for it, and nothing is saved until you have checked it and saved it yourself. What is sent and to whom is in the privacy policy. AI never decides what BothSync syncs. AI suggestions can be wrong; you are responsible for what you save.

8. Fair use

Do not use BothSync to break the law or anyone’s rights, to send spam, to get around HubSpot’s or ClickUp’s own terms or limits, to try to reach other customers’ data, or to probe, overload or reverse-engineer the service. We may suspend an installation that does, at once where there is a security risk, otherwise after telling you and giving you a chance to fix it.

9. HubSpot and ClickUp

BothSync works through HubSpot’s and ClickUp’s public interfaces. Your use of those products is governed by your agreements with HubSpot and ClickUp. If either changes or limits what its interface allows, a BothSync feature may stop working; we will tell you and do our best to find a way around it. HubSpot and ClickUp are trademarks of their owners; BothSync is not affiliated with, endorsed or sponsored by HubSpot, Inc. or ClickUp.

10. Support and availability

Write to support@bothsync.com. We aim to answer within one business day. We aim to keep BothSync running at all times and monitor it automatically, but we do not promise uninterrupted service. Changes that arrive while BothSync is down are caught up when it is back, as far as HubSpot and ClickUp still make them available.

11. Warranty and liability

We provide BothSync with reasonable care and skill, but as it is: we do not promise it is free of errors or fits a particular purpose.

Neither of us is liable to the other for lost profits, lost revenue, lost business, or indirect or consequential loss. Our total liability for all claims under these terms is limited to the amount you paid us for BothSync in the 12 months before the claim arose, or USD 100 if that is more. These limits do not apply where the law does not allow them to, such as for harm caused intentionally or by gross negligence.

12. Ending the agreement

You can end it at any time by uninstalling BothSync, in its settings page or in HubSpot. When BothSync is uninstalled, we delete what we hold for your portal straight away, as the privacy policy describes; tasks in ClickUp and BothSync’s properties on HubSpot records stay in your accounts. Uninstalling also cancels the subscription, which ends at the close of the month already paid for.

We can end it with 30 days’ notice by email, or at once if you seriously breach these terms. If we stop offering BothSync altogether, we tell you at least 30 days ahead and refund what you paid for the time after it stops.

13. Data processing terms

These terms apply when BothSync processes personal data on your behalf, and form the agreement required by Article 28 of the EU General Data Protection Regulation (GDPR). You are the controller and we are the processor.

• What and why. We process personal data in your HubSpot and ClickUp accounts only to run BothSync as you set it up and to give support you ask for, for as long as BothSync is installed. The data is whatever your rules and mappings carry: typically names, email addresses and other details in CRM records, the names and email addresses of HubSpot users and ClickUp members, and task comments. The people concerned are your staff and the people your records are about.
• Your instructions. Your settings in BothSync and your requests to support are your instructions. We do not process the data for any other purpose unless the law requires it, in which case we tell you first unless the law forbids that. If we think an instruction breaks the GDPR or other data protection law, we tell you at once.
• Confidentiality. Only people at Jivaseva OÜ who run BothSync have access, and they are bound to keep the data confidential.
• Security. We protect the data as described in the privacy policy, including encryption in transit, encryption of access tokens and backups at rest, checked signatures on incoming notifications, servers and database in the EU, and access limited to the people above.
• Subprocessors. You allow us to use the subprocessors listed in the privacy policy. We tell you by email at least 30 days before adding or replacing one; if you object for a good reason and we cannot resolve it, you may end the agreement and we refund what you paid for the time after it ends. We bind each subprocessor to data protection terms at least as strict as these.
• Transfers. Where a subprocessor handles data outside the EU, the transfer relies on the EU Standard Contractual Clauses or another safeguard the GDPR recognises.
• Helping you. We help you answer requests from the people the data is about, and with security, breach notification and impact assessments, as far as BothSync’s part allows.
• Breaches. We tell you without undue delay, and within 48 hours of learning of it, if personal data we process for you is breached, with what we know and what we are doing about it.
• At the end. When BothSync is uninstalled we delete the data at once; backup copies are deleted within 30 days. The data in your own HubSpot and ClickUp accounts stays there.
• Showing compliance and audits. We give you the information you need to show that we meet these terms and Article 28, and allow for and contribute to audits, including inspections, by you or an auditor you mandate. We may ask for reasonable notice, and that the auditor keeps what they see confidential and does not see other customers’ data.

14. Changes to these terms

We may update these terms. We announce material changes by email at least 30 days before they take effect. If you do not agree, uninstall BothSync before then; using it after that date means you accept the new terms. The current version is always at https://bothsync.com/terms with its date.

15. Law and disputes

These terms are governed by the laws of Estonia. Disputes go to Harju County Court (Harju Maakohus) in Estonia, unless we agree otherwise. Write to us first; most things are settled faster that way.