Guide

Uninstall and your data

Updated 12 October 2026

Uninstalling stops the sync and deletes everything BothSync keeps for your HubSpot account. What BothSync created in your own accounts stays.

How to uninstall

Either way works and has the same result:

• In BothSync’s settings: at the bottom, click Uninstall BothSync, then Yes, uninstall.
• In HubSpot: uninstall BothSync from Connected Apps as you would any other app. BothSync notices within minutes and deletes your data then.

HubSpot emails the account’s admins that the app was removed. To stop only part of the sync, switch off a rule instead (see Changing or stopping a rule).

What is deleted

At once, for that HubSpot account:

• the access to HubSpot and ClickUp;
• the rules, task templates and field mappings;
• which record belongs to which task, and the sync state;
• the activity log and any change notifications waiting to be handled.

BothSync also removes its notification hook from ClickUp. Nothing is kept for a later reinstall, which starts afresh. Our nightly encrypted backups are kept for up to 30 days, so the deleted data is gone from them within 30 days. The Privacy Policy has the details.

What stays

• In ClickUp: the tasks, subtasks, checklists and comments BothSync created, and the values it wrote.
• In HubSpot: BothSync’s three properties with the values they held, and the values BothSync wrote to mapped properties.

They are in your own accounts, so you decide what happens to them. BothSync’s properties can be deleted in HubSpot’s property settings, in the BothSync group.

Installing again

Install BothSync as the first time (see Getting started). It starts afresh: add your rules again. Tasks created before are not linked to their records again, and rules act only on records that reach their stage after they are saved.