Support

Get help with BothSync

Write to support@bothsync.com. The people who build BothSync answer, within one business day.

How to reach us

• Email: support@bothsync.com
• Hours: Monday to Friday, European business hours. We answer within one business day.
• Language: English.

What helps us help you

• Your HubSpot account ID. It is shown under Connection in BothSync’s settings, and in HubSpot’s account menu.
• A link to the HubSpot record or ClickUp task, and the rule involved.
• What you expected to happen, what happened instead, and roughly when.
• The matching line from Recent activity in BothSync’s settings, if there is one.

Never send passwords or access keys. We never ask for them, and BothSync does not need them.

Worth checking first

• No task appeared: a rule acts only on records that enter its stage after it was saved. More
• The card is not on the record: HubSpot needs you to place it once. How
• “BothSync lost access to ClickUp”: click Reconnect ClickUp in the settings; nothing is lost. More
• A field did not sync: Recent activity says why. More

The guides cover setup, rules, field mapping and how the sync works.

Security and privacy

To report a security issue, write to support@bothsync.com with “Security” in the subject. We answer such reports first.

For a copy of your data, a correction, or its deletion, write to the same address. The Privacy Policy describes what BothSync keeps and for how long.